Free shipping on all trampolines
(discounted from $250) due to the large size and weight.

Accessories
$10 per Jumpflex® accessory

**Home Delivery Excludes: Yukon, Prince Edward Island, Northern Territories, Nunavut and P.O Box Addresses

Final Date for Xmas Orders: 12th December. *Expected pre-Xmas delivery, courier dependent. Delays are possible.

Depending on your location, delivery can take anywhere from (approximately) 2-6 working days. Our warehouse is located in Toronto.

• 70% = 2-3 working day delivery
• 30% = 4-6 working day delivery

Please note:
As our product is large and bulky they can take a bit longer to get around than say a courier bag. Please ensure you have given enough leeway for delivery timeframe expectations.

**Home Delivery Excludes: Yukon, Prince Edward Island, Northern Territories and Nunavut

In a word, no. We'll deliver your stuff straight to you in 6-10 working days though. You can use the time and effort you would've put into a pickup on something else, like whittling a stick.

Not to worry. Sometimes different parts of your order will get delivered at different times due to different products coming from different warehouses and how FedEx manages larger size deliveries. If in doubt check your FedEx tracking link for info about the different items in your order.

Credit Card Payment
Secure online payment by Shopify Pay. This is a quick way to get your order processed and finalised quickly.
Visa, Mastercard, American Express, Apple Pay and Google Pay 

PayPal
If you have a PayPal account you can pay using PayPal. When selecting PayPal as a payment method you will be redirected to PayPal to confirm your payment before your order is accepted.

Affirm
No fees, no gotchas, no surprises Affirm make it easier for you to get the things you love.
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No but we do Affirm, which is pretty much the same thing.
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We are the only trampoline company to currently offer a Lifetime Warranty on the complete trampoline! Now you really can ‘play for life’ on your Jumpflex trampoline. All our trampolines currently come with a lifetime warranty on the frame, jumping mat, springs, spring pad and safety net (valued at $300). Jumpflex® trampoline warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process.

About our Warranty

Jumpflex® trampoline warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Jumpflex Flex Series
Warranty Break down

• 10 Year Frame Warranty
• 5 Year Jump Mat and Spring Warranty
• 3 Year Spring Pad and Safety Net Warranty
• 1 Year Accessories Warranty

Frame warranty covers only the metal frame of the trampoline against any abnormalities, not included weather damage, external damage, damage due to overloading and all other mentions of non-warranty cover. Small surface rust larger than 2cm are not covered.

Jump Mat warranty does not cover any wear and tear. Holes larger than 2cm in the Jump Mat are not covered. All other mentions of non-warranty cover also apply.

Spring Pad warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Safety Net warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

If you had purchased an Extended Warranty this means you're covered for 6 years of coverage on your Safety Netting and Spring Padding.

What better way to keep your Jumpflex™ Trampoline looking great and, more importantly, safe for all Jumpers! How it works;

Standard Warranty
-10 Year Frame Warranty
-5 Year Jump Mat and Spring Warranty
-3 Year Spring Pad and Safety Net Warranty
-1 Year Accessory Warranty

Extended Warranty
-10 Year Frame Warranty
-5 Year Jump Mat and Spring Warranty
-6 Year Spring Pad and Safety Net Warranty
-1 Year Accessory Warranty

It's easy! Just fill in our Contact Form with your order number and details of what has happened, and one of our customer support legends will get back to you asap.

It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assemble the trampoline. We also include all the necessary tools to assemble.

When attaching the springs it is much easier to first attach the spring to the jump mat then using the Spring Tool (or you can use another spring as a makeshift Spring Tool) pull the spring towards your body then hook the spring to the steel frame.

Here's an easy to follow assembly video for our PROJAM, a fun trampoline basketball hoop, kids will love shooting some hoops and practicing their big air dunks!

Assembly is straightforward; we have a detailed instructions manual and a video explaining step by step how to set up the trampoline and accessories.

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assembly the trampoline. We also include all the necessary tools to assemble.

We also have a great setup video for you to watch. Also, see our installation page on our website for more info.

You can but we don't recommend it. It creates more impact and jarring on the trampoline frame and is not quite as forgiving as grass if someone happens to slip off the side of the trampoline (while outside the safety net of course!)

Yep, technically you can. It just involves some serious hole digging. Our trampolines are designed to sit on top of the ground so save yourself the hassle.

Depending on model, each box weighs between 34-38kgs or 70.5lbs - 83.8lbs. Best lifted by two people unless you're super buff.

While not essential, an anchor of some sort is a great idea if you live in area that gets super-windy. Trampolines make excellent wind sails! Luckily, we sell trampoline Anchor Kits.

We know safety is super-important to parents and have built safety into every element of our trampolines. It all starts with high-tensile galvanised steel frame and springs. From there we wrap bouncers in a cocoon of protection with curved and padded safety poles, a thick spring pad and a soft yet incredibly strong safety net. Our trampolines are so safe that they've even got the tick of approval from Consumer NZ.

All the design and engineering is done in little old New Zealand (that's where we're from). The trampolines are manufactured in China in our purpose built factory.

Contact our superstar customer support team and we'll get you back up and bouncing in no time!

Yup, so long as it's no more than 5 degrees. Anything steeper than that and the bouncer will spend all their time jammed up against the safety net not having a lot of fun. If you've got some crazy sloped land, never fear, you can always block the downhill legs up on something secure, or dig the uphill legs into the ground.

For ultimate safety, one at a time. But we know in the real world kids find it way more fun to bounce with friends. Most of our trampolines are rated to 250kgs. Just take care and you'll be fine.

Our guess is as good as yours. Na, just kidding. All known back in stock dates can be found on the product pages of the website. If there's no date and you're super-keen, you can use the "notify me" button to sign up for an email notification when the thing comes back onto the shelves.

Why yes, yes it will. To a certain extent. It's not a full weather cover though; more of a...uh..sun shade.

Our SmartShade™ is designed for any age, so long as they don't want to bounce very high :-) Really, it's best for kids 6-10 years old, as unless they're genetic freaks they won't be tall enough to hit their heads on the shade will jumping.

Good question! The weight limit is 145lbs and recommended for kids aged 1 - 7

Not intentionally. We design these things to work best with our trampolines. We don't recommend trying to make it work as you might just end up heartbroken.

Nope sorry. But we do have a pretty sweet website.

We have a whole bunch of happy customers showing off their tramps on social on our Facebook or Instagram You can search using our hashtags #jumpflex #jumpflextrampolines #playforlife

That is a great question! Check out this handy blog with 10 reasons why you should buy a Jumpflex® trampoline and join the family!

Absolutely! This is easiest with multiple people spread evenly around the trampoline, lifting it by the frame. Our 10FT models can be dragged by one person.

It's up to you. We've seen kids having a lot of fun on trampolines in the snow. Check out this handy blog for more info.

No. All the metal components of your trampoline are treated with a multi-stage galvanizing process to prevent rust. If you live by the sea, an occasional spray with a rust protectant will help combat the extra-corrosive environment.

We recommended using Wet & Forget original for treating mould. Or you can use warm soapy water and a soft bristle brush.

It's easy! all you need is a bucket, sponge, soap, towel and a hose! Check out our simple blog which tells you How to clean your trampoline.

In the exceedingly rare event you should want to return one of our amazing products, all you need to do is fill in our contact form with your order details and reason for return, and one of our customer support gurus will be in touch asap.

Oh no! Fill in our contact form with your order details and one of the team will come back to you to see how we can help.

We don't allow cancellations as why would anyone not want one of our incredible products? Jokes aside, if you need to change your order in any shape or form, just fill in our contact form with your details and we'll get it sorted for you. Do it quick though as we pride ourselves on our lightening fast dispatch.

We have thousands of customers all around the world joining the Jumpflex family. You can read what Jumpflex owners have to say about their experience on the Jumpflex® Trustpilot page. Trustpilot is an independent review platform and reviews are published instantly without moderation.