Shipping Policy

Shipping Area

Please allow approximately 2-6 working days for all deliveries. We only ship to Canadian addresses and do not accept deliveries addressed to a P.O. Box.

Free shipping on all trampolines (discounted from $250 due to the large size and weight). (Free shipping excludes a small number of more remote locations where a delivery fee applies).

* Home Delivery Excludes: Yukon, Prince Edward Island, Northern Territories, Nunavut and P.O. Box Addresses

Order Changes

NOTE: Please choose your order carefully as we cannot make changes after it has been invoiced and/or shipped. All orders will be shipped at your cost. Please note rural deliveries may incur a freight charge. If you are unsure, please contact our customer service team by email: hello@jumpflex.ca

Delivery Times

Please refer to the FAQ delivery time section for all current delivery estimates.

Jumpflex Door to Door Delivery

• All Products are delivered securely to your doorstep only, by courier and/or transport.
• Door-to-door delivery service requires easy access to ground level only. (No stairs)
• Before signing the delivery docket, inspect your goods for signs of any damaged packaging. Write details of any damage on the delivery docket then sign it.
• In a situation where a signature cannot be obtained, the delivery agents will attempt to leave the item in a secure location at the customer's premises. Neither Jumpflex nor the courier will be held liable for any items left at the property.
• You MUST notify us within 24 hours of any internal or external damages to your goods. Contact our Customer Service Team by email: hello@jumpflex.ca
• Assembly is not included.

Rural Deliveries

• NOTE: Delivery to Rural addresses normally takes an extra 1-3 days.
• Please provide a daytime contact phone number so the Rural Courier can contact you to organise the delivery of your goods.
• Jumpflex only ships within Canada. We do not accept international orders.